Effective Date: February 6, 2026

These Terms of Service (“Terms”) govern your access to and use of the services, website(s), communications, and mobile messaging programs operated by The Rock Docs (“The Rock Docs,” “we,” “us,” or “our”). By accessing our website, scheduling services, receiving care, communicating with us, or participating in our mobile messaging programs, you agree to be bound by these Terms.
 

If you do not agree with these Terms, you should not use our services.
 

1. Scope of Services

The Rock Docs provides physical therapy, rehabilitation, performance, and related healthcare services, as well as educational content and communications. Services may be provided in person, virtually, or through digital platforms where permitted by law. 
 

2. Medical Disclaimer

Information provided through our website or communications is for general educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. 
 

Always seek the advice of your licensed healthcare provider regarding any medical condition. Do not disregard or delay seeking medical advice because of information obtained through our website or communications.
 

3. Patient Responsibilities

As a patient or user, you agree to:

• Provide accurate, complete, and current information

• Follow treatment plans and professional recommendations

• Communicate openly regarding symptoms, progress, and concerns

• Comply with appointment, cancellation, and payment policies

Failure to comply with these responsibilities may impact care outcomes or result in suspension or termination of services.
 

4. Appointments, Payments, and Insurance

Patients are responsible for understanding their insurance coverage and financial obligations. Fees for services not covered by insurance, copays, deductibles, and outstanding balances are the responsibility of the patient.

We reserve the right to require payment at the time of service and to charge fees for missed or late-canceled appointments, consistent with our posted policies.
 

5. Privacy and Health Information

Your use of our services is subject to our Privacy Policy and HIPAA Notice of Privacy Practices, which describe how we collect, use, store, and protect your personal information and Protected Health Information (PHI).

By using our services, you acknowledge and agree to our privacy practices.
 

6. Electronic Communications

By providing your contact information, you consent to receive administrative, care-related, and marketing communications as permitted by law. You may opt out of marketing communications at any time. Care-related communications may still be sent
 

7. Mobile Terms of Service
 

Mobile Terms of Service

The RockDocs
Last updated: February 6, 2026

The RockDocs mobile message service (the "Service") is operated by The RockDocs (“The RockDocs”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
 

By consenting to The RockDocs’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The RockDocs through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., appointment updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers.
 

You understand that you do not have to sign up for this program in order to make any purchases or receive care, and your consent is not a condition of any purchase. Participation is voluntary.
 

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply.
 

You may opt out of the Service at any time by texting STOP to +1 (866) 384-3907 or by using an unsubscribe link where available. You may request assistance by texting HELP or emailing drkyle@therockdocs.com.
 

We may change any short code or telephone number used to operate the Service at any time. Messages sent to outdated numbers may not be received.

Wireless carriers are not liable for delayed or undelivered messages. To the extent permitted by law, we are not liable for failed, delayed, or misdirected delivery of messages or reliance on message content.
 

We respect your privacy. Information collected through the Service is governed by our Privacy Policy.
 

8. Intellectual Property

All content on our website and materials provided by The Rock Docs—including text, graphics, logos, videos, and educational resources—is owned by or licensed to The Rock Docs and is protected by intellectual property laws.
 

You may not reproduce, distribute, modify, or use our content without prior written permission.
 

9. Prohibited Use

You agree not to:

• Use our services for unlawful purposes

• Interfere with or disrupt our systems or operations

• Attempt unauthorized access to systems or data

• Misrepresent your identity or provide false information
   

10. Limitation of Liability

To the fullest extent permitted by law, The Rock Docs shall not be liable for indirect, incidental, or consequential damages. Healthcare outcomes vary and are not guaranteed.
 

11. Indemnification

You agree to indemnify and hold harmless The Rock Docs, its owners, employees, contractors, and affiliates from any claims, damages, or expenses arising from your violation of these Terms or misuse of services.
 

12. Third-Party Services and Links

Our website or communications may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or operations of third parties.
 

13. Termination of Services

We reserve the right to suspend or terminate services or access to our website at our discretion, including for violation of these Terms or applicable laws.
 

14. Governing Law and Venue

These Terms are governed by the laws of the State of Arizona. Any legal action shall be brought exclusively in the state or federal courts located in Arizona.
 

15. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on our website and become effective as of the stated date.

16. Contact Information

For questions regarding these Terms, please contact:

The Rock Docs
Email: drkyle@therockdocs.com
Phone: +1 (480) 331-1877